Technical support
- DETECT.Notice the problem the moment it happens
- ANALYZE.AI analyzes logs to find the cause
- FIX OTA.Install the fix remotely via OTA
- SUPPORT.People stand by you to the end
When something goes wrong, LUMA moves right away.
The LUMA support team remotely receives logs from store devices, analyzes them with AI, and once the cause is found, sends a fix via OTA. No store visit needed.
Remote support
View and control the store device's screen remotely and take action immediately.
AI remote log analysis
Logs are received remotely, AI finds the cause, and the fix is installed via OTA.
Easy manual
A step-by-step guide you follow on screen. Opens directly from Help in the console.
Ask LUMA
Ask your question and AI answers based on LUMA's own resources.
Contact
For adoption, quotes, or technical inquiries, please email us.
Enterprise API
Connect LUMA to the customer's equipment and software.
FAQ · News
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Enterprise API
Connect LUMA to your system.
Want to attach LUMA CMS to equipment or software you already use? We open the API to enterprise contract customers and build it together so your system and LUMA work as one solution.
Content/schedule integration
Send content and schedules to LUMA from your system.
Device status integration
Check store device status from your system.
Playback stats integration
Bring ad playback records into your own analytics tools.
The API is provided to enterprise contract customers, and the integration scope is designed together at contract time.
Inquire about API integration