Remote management
AI Remote Log Analysis
AI collects logs and finds the root cause
If this sounds familiar
“It just stopped” — are you spending days tracking down the cause?
Key features
Remote log collection
The LUMA support team remotely retrieves logs from store devices.
AI Diagnosis
AI reads the logs and summarizes severity, root cause, the log lines used as evidence, and the recommended fix.
OTA fix
If the cause is in the app, a fixed version is safely installed remotely, one device at a time. If an issue occurs, it stops immediately and can be rolled back.
Freeze/force-close detection
Shows the console the number of app force-closes and not-responding events reported by the device.
Works even better together
One Solution, Multi Play.
Frequently asked questions
Who analyzes the logs?
The LUMA support team receives logs remotely, reviews them alongside AI Diagnosis results, and takes action.
How long are logs kept?
Diagnostic logs are automatically deleted after 30 days.
Tailor it to your store now.
Our team will help you work out the setup and quote.